Terms of Business

Returns & Delivery

Cancelation & Returns

Of course, You can change your mind at any time, and if cancel your order before it's sent, then will return You all your money.
If the order is received and you are not happy, then you have the right to send it back without giving any reason for 30 days, undamaged and in the same condition as to be sent to You.

I don't cover return postage costs.

Please contact me for any issues by emailing info@siriusknives.com or calling 07594216584 to let me help with any problems.

Dispatch

I stock a selection of readymade knives, ready to send when purchased. Dispatch time for any available product is usually 1-2 business days. I will send the tracking and information about any delays if happened.

For any custom order please contact me by email at info@siriusknives.com or by phone at 07594216584.

Delivery

I use a trusted Royal Mail service to send my products.

UK orders price is £5.55 for 1st class signed service and takes 1-2 business days.
The international order price is £22.10 for tracked and signed service and takes 7-10 business days.

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

Please click on the button marked “I Accept” on the order form if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference. We will not file a copy of the Contract between us. We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms that will apply at that time. These Terms were most recently updated on 05th October 2022. These Terms, and any Contract between us, are only in the English language.

Information about us

1.1 We operate the website http:// www.siriusknives.com We are a company registered in England and Wales under company number UTR 9638687237 and registered office address 12 Raleigh Court, HR4 0NW Hereford /Herefordshire

1.2 To contact us, please see our Contact Us page www.siriusknives.com/contact

Our Products
- The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the Products. Your Products may vary slightly from those images.
- Although we have made every effort to be as accurate as possible because our Products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our site have a 3%- 5% tolerance.
- The packaging of the Products may vary from that shown in images on our site.
- All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.
- You acknowledge that our Products are designed for domestic use only and do not use commercial-grade upholstery or other materials.
- Although we refer to our Products as limited editions, we may at our discretion, introduce the same or similar products in a future phase of sales.
How we use your personal information

We only use your personal information in accordance with our Privacy Policy

www.siriusknives/privacy. Please take the time to read this, as it includes important information and terms which apply to you.

If you are a consumer

This clause 4 only applies if you are a cons

This clause 4 only applies if you are a consumer and not purchasing our Products in a business capacity.

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

If you are a business customer

This clause 5 only applies if you are purchasing our Products as a business.

If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase Products.
These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms, or any document expressly referred to in them.

How the contract is formed between you and us
- To place an order, you should follow the steps set out below:

Click on the Product that you would like to purchase.
On the Product page, select the quantity and then click on “add to basket”.
Either click on “continue shopping” or click on “go to checkout”.
Enter your details in the online form and when they are correct, click on “Pay Now”.
If you are already registered with us as an “Insider”, click on “log in” and enter your details but if not, click on “check out and become an Insider”.
Complete the online forms as instructed and place your order by clicking on the “Pay Now” button.
- Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.
- After you place an order, you will receive an e-mail from us acknowledging that we have received your order and your payment (Payment Confirmation). The Contract between us will only be formed when we send you the Payment Confirmation.
- If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 14.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

Our right to vary these terms

7.1 We may revise these Terms from time to time in the following circumstances:

changes in how we accept payment from you.
changes in relevant laws and regulatory requirements.
- Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
- Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

Your consumer right of return and refund

This clause 8 only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract (under Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013) during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
- Your legal right to cancel a Contract starts from the date of the Payment Confirmation, which is when the Contract between us is formed. Save where clause 8.3 applies, if the Products have already been delivered to you, you have a period of 14 (fourteen) calendar days in which you may cancel the Contract, starting from the day on which you (or someone you nominate) receives the Product unless your Product(s) are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the Product(s).
- If you have changed your mind and wish to cancel a Contract, please contact us in writing before the expiry of the deadline referred to in clauses 8.2 to tell us clearly that you wish to cancel by sending an e-mail to info@siriusknives.com

Alternatively, you may wish to use the model cancellation form, but this is not obligatory. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

On cancellation of a Contract, you will receive a full refund of the price you paid for the Products and a full refund of any applicable delivery charges you paid for. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. We will make any refunds due to you as soon as possible and in any event, your refund will be made within 14 days of your telling us you have changed your mind.
If you cancel the Contract after the Products have been delivered to you:

you must make the Products available for collection as soon as reasonably practicable and in any event no later than 14 days after the date of your cancellation and we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection.
you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
- We refund you in the same way in which you made payment for the Product. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product, if this has been caused by your handling them in a way that would not be permitted in a shop. If we refund you the price paid before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- Details of your legal right to cancel and an explanation of how to exercise it are provided in the Payment Confirmation.

If there is a problem with the Product
- Your legal rights. We are under a legal duty to supply Products that are in conformity with this Contract. See below for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. During the expected life of your Product, your legal rights entitle you to the following: up to 30 days: if your item is faulty, then you can get a refund.

up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or if that doesn’t work, some of your money back.

Your obligation to return rejected Products. If you wish to exercise your legal rights to reject

Products you must allow us to collect from you. We will pay the costs of collection. Please call customer services on 07594216584or email us at info@siriusknives.com to arrange collection.

If you have returned the Products to us under this clause 9 because they are faulty or misdescribed, we will refund the price of a defective Product in full, any applicable delivery charges, and we will arrange for the collection of the Products from you for no additional charge to you.

Delivery
- Your order will be fulfilled by the estimated delivery date set out during checkout and on your order confirmation email unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
- Delivery will be completed when we deliver the Products to the address you provide us with. Please note that our delivery and returns policies differ according to whether the delivery address is in the UK mainland (excluding Northern Ireland) or in the non-mainland UK.
- As soon as the Product is available for delivery, we shall, subject to the separate provisions in clause 10 relating to customers resident in other European Union member states, contact you by telephone or email at the email address or telephone number that you submitted on the order and will explain the delivery process.
- Dispatch usually takes 1-2 business days after payment is received.
- All deliveries to the UK cost 5.55£ for 1^st class signed service. Delivery time would take 1-2 business days.
- All international deliveries are sent by Royal Mail Tracked and Signed service which costs 22.10£ and takes 7-10 days. Please add 1-2 weeks for deliveries outside the mainland UK. Please note not all delivery services will be available for non-mainland UK deliveries.
Price of Products and delivery charges
- The prices of the Products will be quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, if we discover an error in the price of the Product(s) you ordered, please see clause 14.5 for what happens in this event.
- Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Payment Confirmation.
- The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
- Our site contains many Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Product to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

How to pay
- You can only pay for Products using a debit card or credit card or by PayPal. We accept all Mastercard and VISA debit and credit cards and American Express.
- Payment for the Products and all applicable delivery charges is in full at the point of order. Upon receiving your order, we carry out a standard pre-authorization check to ensure there are sufficient funds to fulfil the transaction.
- For more information on vouchers and discounts, please see our dedicated Terms and Conditions.
Our liability if you are a business

This clause 13 only applies if you are a business customer.

We only supply the Products for internal use by your business.
Nothing in these Terms limit or exclude our liability for:

death or personal injury caused by our negligence.
fraud or fraudulent misrepresentation.
breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
defective products under the Consumer Protection Act 1987.

13.3 Subject to clause 13.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

any loss of profits, sales, business, or revenue.
loss or corruption of data, information, or software.
loss of business opportunity.
loss of anticipated savings.
loss of goodwill; or
any indirect or consequential loss.
- Subject to clause 13.2 and clause 13.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.
- Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the Products. Any representation, condition, or warranty that might be implied or incorporated into these Terms by statute, common law, or otherwise is excluded to the fullest extent permitted by law. We will not be responsible for ensuring that the Products are suitable for your purposes.

Our liability if you are a consumer

This clause 14 only applies if you are a consumer.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time, we entered the Contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence.
fraud or fraudulent misrepresentation.
any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples);
defective products under the Consumer Protection Act 1987.

Events outside our control
- We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.
- An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation any actions, inactions, or delays of our manufacturers and suppliers, strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for the performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over

Communication between us
- When we refer, in these Terms, to “in writing”, this will include email.
- If you are a consumer:

To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an e-mail to info@siriusknives.com Alternatively, you may wish to use the model cancellation form, but this is not obligatory. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
If you wish to contact us in writing for any other reason, you can send this to us by sending an e-mail to

info@siriusknives.com or call 07594216584

If we must contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Use of our Site

17.1 Accessing Our Site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

17.2 Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

17.3 Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
- No reliance on information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Site. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up to date.

Limitation of our liability in relation to your use of our site

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our Site; or use of or reliance on any content displayed on our Site.

If you are a business user, please note that we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Limitations and exclusions of liability applying to liability arising because of the supply of any Products by us to you are set out in clauses 14 and 15 above.

17.6 Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs, and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer, or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

17.7 Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link to our Site on any website that is not owned by you.
Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of the content on our Site other than that set out above, please contact email info@siriusknives.com or call 07594216584

17.8 Third-party links and resources on our site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

Other important terms
- We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.
- You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
- Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
- If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Only professional and well experienced traders will cooperate effectively.